Agassi WongVersatile IT professional

Design and continuous improvement of Salesforce solutions for sales teams, from business requirements analysis through deployment and production support.

• Design and development of digital solutions addressing the operational needs of sales teams.
• Analysis of business requirements and translation of those needs into functional and technical Salesforce solutions.
• Development and enhancement of features supporting business processes and commercial offerings.
• Contribution to the design of new products and features supporting commercial offerings.
• Functional and technical testing to ensure the quality and reliability of delivered solutions.
• Preparation and deployment of new features and enhancements to the production environment.
• User support and resolution of incidents affecting Salesforce solutions.
• Maintenance and continuous improvement of existing features based on user feedback and evolving business requirements.

Development, maintenance and support of the company's Salesforce ecosystem, with strong involvement in user assistance, incident resolution and deployment of enhancements to production.

• Daily user support and assistance with Salesforce tools and features.
• Analysis, diagnosis and resolution of functional and technical incidents across the platform.
• Bug fixing and implementation of solutions addressing issues reported by users.
• Development and enhancement of Salesforce features using Apex, Lightning Web Components and Flow.
• Corrective and evolutionary maintenance of the Salesforce ecosystem.
• Testing and validation of fixes and enhancements prior to delivery.
• Source code and version management using Git.
• Preparation and execution of deployments across different environments through to production.
• Tracking and management of support tickets, bugs and enhancement requests using Jira.
• Collaboration with business and technical teams to ensure continuity and continuous improvement of Salesforce services.

Design and development of custom Salesforce solutions for training organizations and universities within a small Agile team.

• Design and development of Salesforce Community portals for training organizations and universities.
• Development of user interfaces and journeys tailored to the specific requirements of different institutions.
• Creation of a fully custom Salesforce back office using Lightning Web Components, enabling institutions to manage their activities.
• Design of a modular and scalable architecture to facilitate new feature development and adaptation to different institutions.
• Development of business logic and backend processes using Apex.
• Integration of GoCardless to provide online payment capabilities within the Salesforce solution.
• Development and integration of data exchanges between Salesforce and external services through APIs.
• Involvement across the project lifecycle, from technical analysis to development, testing and delivery.
• Collaboration within a small Agile team, with strong technical involvement in the continuous evolution of the product.

Internship within a startup specializing in energy transition, focused on designing a management and monitoring application for professionals involved in energy renovation projects.

• Designed an application enabling professionals to manage and monitor information related to homeowners' energy renovation projects.
• Developed the API and backend logic required to support the application.
• Designed and developed the user interface using React.
• Self-taught React during the internship to meet the technical requirements of the project.
• Implemented communication between the React interface and the API for data access and management.
• Developed management, monitoring and measurement features related to energy renovation projects.
• Contributed throughout the development lifecycle, from technical design to testing and application enhancements.
• Worked within an Agile methodology in a startup environment.

First professional experience with Salesforce, primarily focused on Visualforce development for document and employment contract generation solutions serving enterprise clients.

• Discovered and developed my Salesforce expertise through my first professional experience on the platform.
• Developed business features primarily using Visualforce and Apex for enterprise clients.
• Designed solutions to automatically generate documents and employment contracts using data stored in Salesforce.
• Developed and customized Visualforce interfaces tailored to the business processes of different clients.
• Contributed to the development of selected features using Lightning Aura Components.
• Maintained and enhanced existing features based on business requirements and client feedback.
• Performed testing and validation of developments prior to delivery.
• Prepared and executed deployments to pre-production and production environments.
• Worked with Agile methodologies across multiple teams and different client environments.
• Collaborated with functional and technical teams to translate client requirements into Salesforce solutions.

First mobile development experience within an early-stage startup, involving the near-complete development of an Android application for scanning and evaluating cosmetic products and providing pharmacists and customers with information about ingredients and allergens.

• Developed an Android mobile application in Java within a four-person team.
• Designed and developed the entire mobile application, except for the API which was provided separately.
• Created a scanning feature to identify cosmetic products.
• Developed a scoring system to evaluate products and provide users with an indicator regarding their use.
• Displayed product composition information and identified allergens when such data was available.
• Integrated and processed data provided by the external API within the mobile application.
• Designed the user interface and application screens directly in Android Studio.
• Created animations and transitions between views to improve the overall user experience.
• Contributed to technical and functional decisions within an early-stage startup and small team environment.
• Learned and developed Android and Java skills through the end-to-end creation of a real mobile product.